Terms & Conditions

Products

The products and the claims made about specific products on or through this site have not been evaluated by iXanda Inc. (dba eXplicitSupplements.com) or the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.   iXanda Inc. is not liable for other companies products and claims.  iXanda Inc. (dba eXplicitSupplements.com) makes no endorsement or guarantee regarding the safety or efficacy of dietary supplements and shall not be held responsible for any losses or damages that may result from their usage or application including, but not limited to, economic loss, injury, illness, or death. Any dietary supplement(s) you purchase from explicitsupplements.com and use, you do so at your own risk.

Manufacturers continually change product ingredients and labels. While we do our best to keep product descriptions and images up to date, they may not reflect the latest information available from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images.

 

Promotions

Unless otherwise specified, prior sales are always excluded from current promotions and are not combinable.  Free shipping deals apply to the U.S. only.  Each promotions is limited to one use per customer. 

 

Orders

We reserve the right to cancel any order at any time at our own discretion.

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions per products, and some products cannot be shipped to international destinations.  We strive to ship most orders within 1 business day but sometimes it may take longer.  If there is any sort of delay regarding your order we will always notify you promptly.

We work hard to make sure our product and shipping prices are as competitive as possible.  Almost every order we ship qualifies for our flat rate $3.99 or free shipping.  Because of this, we are not responsible for lost, stolen or damaged packages.  You will want to contact the carrier directly regarding any issues receiving your package.  We strive to ensure we ship everything in a safe and responsible manner, what the carrier does with it once it leaves our warehouse is out of our control. 

If a package is returned to us for any reason, you will be responsible for the additional cost to re-ship the items to you.

If you would like, we offer package insurance for an additional fee.

 

Package Insurance

If you opt to purchase our package insurance, we will work with you to ensure you receive your items correctly, regardless of what mistakes the carrier may have made.  Specifically, we will replace lost, stolen and/or damaged packages.  In the even that your package is returned to us, we will re-ship it at a service of our choice for no additional cost.

Please note – we are offering this insurance by purchasing insurance through the carrier on your behalf, so claims may be subject to the requirements and approval of USPS, UPS & FedEx.

Prior to processing a claim, we require sufficient time to have passed to allow for delivery delays and processing errors.  Often times shipping problems sort themselves out and just require additional processing time.  Typically, this is about 2-3 weeks after shipping.  We would also ask that you check with neighbors where possible and call your local USPS, UPS or FedEx to confirm delivery prior to contacting us.  This is often a much faster means of resolution and is typically where the problem lies.

Shipments with signature delivery confirmation cannot be claimed as non-delivered.

Fraudulent claims – we take shipping fraud very seriously, as do the carriers we use.  We go to great measures and work closely with our shipping partners to prevent fraud.  In the event that we suspect or discover fraud we will work with the proper authorities to investigate and prosecute to the full extend of the applicable law.  It is much easier for all of us to just be honest!

 

Returns

We accept returns within 7 days of when you receive your items.  Only items are that unopened and in their original packaging are eligible to be returned.  If you would like to return an item or have more questions, please contact us.

If you have any questions about anything in our terms and conditions please don’t hesitate to contact us.